Refund policy

Refund Policy

Last updated: September 19, 2026.

We want you to love your watch. If something isn't right, here's how returns work.

Return window
You have 7 days from the date your order is delivered to request a return. Requests made after 7 days are not eligible for a refund.

Eligibility
To qualify for a return, your item must be:

  • Unworn and unused, with no scratches, marks or signs of wear
  • In its original condition and packaging, with all tags, manuals, boxes and accessories included
  • Accompanied by proof of purchase (your order number)

Watches that show signs of wear, resizing or alteration (including removed or shortened links or straps) cannot be returned.

Non-returnable items

  • Mystery watches and other items marked "final sale"
  • Items damaged through misuse, accident or normal wear

How to start a return

  1. Email contact@wiswatch.com within 7 days of delivery with your order number and the reason for the return.
  2. We'll reply within 1-2 business days with return instructions and the return address. Because orders are filled by our fulfillment centers, the return address may differ from where your order shipped from.
  3. Please do not send items back without approval. Returns sent without authorization may not be accepted or processed.
  4. Ship the item back in secure packaging using a tracked service. We recommend insuring it, as we can't accept responsibility for returns lost in transit.

Return shipping
Customers are responsible for return shipping costs, which are non-refundable.

Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error or a defective item.

If a returned item doesn't meet the conditions above, we may refuse the return or issue a partial refund.

Damaged, defective or incorrect items
If your item arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We'll arrange a replacement or full refund, and cover return shipping where applicable.

International orders
International orders follow the same 7-day window. Customers are responsible for return shipping, and original duties, taxes and customs fees are non-refundable. Please contact us before sending anything back, as return options may vary by destination.

Cancellations
Orders can be cancelled before they are sent to our fulfillment center. Contact us as soon as possible. Once an order has shipped, the return process above applies.

Contact us
Questions about a return? Email contact@wiswatch.com and we'll respond within 1-2 business days.