Shipping policy
Shipping Policy
Last updated: September 19, 2026.
Thank you for shopping with WisWatch. Here's what to expect once you place an order.
Where we ship
We offer shipping nationwide across the United States and internationally to most countries. We do not ship to P.O. boxes [or APO/FPO addresses]. If your country isn't available at checkout, contact us and we'll see what we can do.
Order fulfillment
All orders are filled and shipped by our fulfillment centers. Orders are sent for processing within 1 business day of purchase. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day.
Standard shipping times
- Nationwide (United States): 2-7 business days
- International: 6-21 business days
Delivery times are counted from the date your order is placed. A small number of items may have longer handling or transit times due to stock levels, the item's origin, or the fulfillment center it ships from. When that applies, the estimated delivery time will be shown at checkout.
Shipping price and delivery estimates
Your shipping price and estimated delivery time are calculated and displayed at checkout before you place your order. Rates vary by item, package weight and size, and destination. You will not be charged any shipping fees that were not shown at checkout.
Multiple shipments
Orders with items from different fulfillment centers may arrive in separate shipments, each with its own tracking number and delivery date.
Customs, duties and taxes (international orders)
International orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are the responsibility of the recipient unless shown as included at checkout. WisWatch has no control over these charges and can't predict their amount.
Order tracking
Once your order ships, you'll receive an email with a tracking number and link. Please allow up to 24 hours for tracking to update. International tracking may pause while a package is in transit between countries or clearing customs. If you haven't received tracking within [3] business days of ordering, contact us.
Shipping address
Please double-check your address at checkout. We can update it before your order ships, so contact us as soon as possible if you need a change. We're not responsible for orders delivered to an incorrect address entered at checkout.
Delays
Weather, carrier disruptions, customs inspections and peak holiday volume can occasionally extend delivery beyond the standard times above. If your order is significantly delayed, contact us and we'll help track it down.
Lost, damaged or incorrect items
If your order arrives damaged or incorrect, or appears lost in transit, email us within 7 days of the delivery date with your order number and, for damage, a photo. We'll work with you on a replacement or refund. See our Refund Policy for return details.
Contact us
Questions about your shipment? Email contact@wiswatch.co and we'll respond within 1-2 business days.